At Dovorko, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, fees, and customer responsibilities to ensure a transparent shopping experience.

1. Business Days & Operating Schedule

  • Our business days are Monday to Saturday, excluding U.S. public holidays.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Origin

Orders are shipped from:

  • United States fulfillment centers, and
  • Select international fulfillment partners, depending on product availability and destination.

Shipping origin may vary by item. This does not affect the shipping fee displayed at checkout.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Order cut-off time: 5:00 PM Eastern Standard Time (EST).
  • Orders placed after the cut-off time will be processed on the next business day.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended. If a significant delay occurs, customers will be notified via email.

4. Estimated Delivery Times

Delivery times are estimates and begin after order processing is completed.

  • United States: 3–6 business days
  • International: 7–17 business days

Please note:

  • Delivery times may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.
  • Dovorko does not guarantee delivery dates.

5. Shipping Fees

  • United States Orders: Flat rate of $4.95
  • International Orders: Flat rate of $10.95

All shipping costs are clearly displayed at checkout before payment is completed. No hidden fees are added after purchase.

6. Taxes, Duties & Customs (International Orders)

International shipments may be subject to customs duties, taxes, or import fees depending on the destination country.

  • These charges are not included in the item price or shipping fee.
  • Customers are responsible for all applicable customs fees.
  • Dovorko is not responsible for delays caused by customs processing.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.

  • Tracking information may take 24–48 hours to become active on the carrier’s website.

8. Incorrect Address, Refused, or Failed Delivery

Customers are responsible for providing complete and accurate shipping information at checkout.

  • Dovorko is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
  • If a package is returned due to address errors or refusal, reshipping may require an additional shipping fee.

9. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 30 days of the delivery date.

  • We may request photos or additional information to assist with carrier claims.
  • Resolution options may include a replacement or refund, depending on the situation and eligibility.

10. Returns & Refunds

Eligible items may be returned within 30 days of delivery, provided that:

  • Items are unused
  • Items are in original condition and packaging
  • The return complies with our Returns & Refunds Policy

Shipping fees are non-refundable unless required by law or due to our error.
Please refer to our Returns & Refunds Policy for full details.

11. Contact Information

For any shipping-related questions or assistance, please contact us:

Company Name: Mckni Alla LLC (Trading as “Dovorko”)
Business Name: Dovorko

Email: [email protected]
Phone: (+1) 314-374-1710
Address: 1037 Wylie Springs Cir, Clover, SC 29710, United States

Customer Support Hours: Monday – Saturday | 8:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within one business day.