Orders & Payments

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal. All payments are processed securely using SSL encryption.
For details, please see our Payment Methods and Billing Terms & Conditions.

Q: Is it safe to shop on Dovorko.com?
A: Yes. All transactions are protected with SSL encryption, and payments are processed through PCI-DSS compliant third-party providers. We do not store full payment details.

Shipping & Delivery

Q: Where do you ship from?
A: Orders are shipped from United States fulfillment centers and select international partners, depending on product availability and destination.

Q: How long does shipping take?
A:

  • United States: 3–6 business days
  • International: 7–17 business days

Delivery times are estimates and may vary due to customs, carrier delays, or external factors.

Q: How much does shipping cost?
A:

  • United States: Flat rate of $4.95
  • International: Flat rate of $10.95

Shipping fees are clearly displayed at checkout.

Q: Will I receive tracking information?
A: Yes. Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take 24–48 hours to become active.

Returns, Refunds & Cancellations

Q: What is your return policy?
A: Eligible items may be returned within 30 days of delivery, provided they are unused and in original condition.
Please review our Returns & Refunds Policy for full details.

Q: Are there items that cannot be returned?
A: Yes. Final sale items, customized or personalized products, gift cards, and used items are not eligible for return.

Q: How do I request a refund?
A: Contact [email protected] with your order number and return reason. Approved refunds are issued to the original payment method within 5–9 business days after inspection.

Q: Can I cancel my order?
A: Orders may be canceled before shipment. Once shipped, cancellation is no longer possible.
Please see our Cancellation Policy for details.

Product Information

Q: Are product images and descriptions accurate?
A: We strive to provide accurate descriptions and images. Minor variations may occur due to lighting, materials, or manufacturing differences.

Q: Do you offer customized or personalized products?
A: Some products may be customized. Customized or personalized items cannot be canceled or returned once production has started.

International Orders

Q: Do you ship internationally?
A: Yes, Dovorko ships internationally.

Q: Will I need to pay customs duties or taxes?
A: International orders may be subject to customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost and are the customer’s responsibility.

Account & Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders more easily and manage your information.

Q: How can I contact customer support?
A: You can reach us via:

Customer support hours: Monday – Saturday | 8:00 AM – 5:00 PM (EST)

Q: How quickly do you respond to inquiries?
A: We aim to respond to all customer inquiries within one business day.

Business Information

Q: Who operates Dovorko?
A: Dovorko is operated by Mckni Alla LLC, trading as Dovorko, based in the United States.

If you have any additional questions not covered here, please contact us. We’re always happy to help.