At Dovorko, we want every customer to shop with confidence. If your purchase does not meet your expectations, this policy explains how returns, refunds, and replacements are handled.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must include original packaging, tags, and accessories
  • Products must be returned in resalable condition

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards or complimentary promotional items
  • Items showing signs of use, damage, or wear not caused by shipping

3. How to Initiate a Return

To start a return:

  1. Email [email protected] with your order number and reason for return.
  2. Our support team will review your request and provide return instructions if approved.
  3. Ship the item back using a trackable shipping method.

Important notes:

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • We recommend keeping your tracking information until the return process is completed.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact [email protected] within 30 days of delivery.
  • Photos or additional information may be requested to verify the issue.

Upon confirmation, customers may choose:

  • A full refund, or
  • A replacement at no additional cost

5. Refund Process

Once your return is received and inspected:

  • You will receive an email notification regarding the status of your refund.
  • Approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–9 business days.

Please note:

  • Bank or payment provider processing times may vary.
  • Shipping fees are non-refundable unless the return is due to our error or a defective item.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, email [email protected] for assistance.

7. Exchanges

Dovorko does not offer direct exchanges.

If you wish to replace an item:

  • Return the original item following this policy.
  • Place a new order separately for the replacement product.

8. Policy Limitations

  • Refunds or replacements are issued only after returned items are received and inspected.
  • Abuse of the return policy may result in refusal of future return requests.
  • This policy does not affect your statutory rights under applicable consumer protection laws.

9. Contact Information

For questions regarding returns, refunds, or shipping, please contact us:

Company Name: Mckni Alla LLC (Trading as “Dovorko”)
Business Name: Dovorko

Email: [email protected]
Phone: (+1) 314-374-1710
Address: 1037 Wylie Springs Cir, Clover, SC 29710, United States

Customer Support Hours: Monday – Saturday | 8:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within one business day.