At Cinumo, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate cancellations, although we maintain a strict cancellation policy.
If you would like to cancel your order, please contact our customer service team at [email protected] as soon as possible. Kindly provide your order number and the reason for cancellation.
If your order has not yet been shipped, we will make every effort to cancel it and initiate a refund to your original payment method. Please be aware that refunds may take up to 3-5 days to process, depending on your payment method.
Once your order has been shipped, we are unable to cancel it. However, you still have the option to initiate a return once you receive the order. Please refer to our return policy for detailed information.
Please note that we reserve the right to refuse or cancel any order for various reasons, including but not limited to:
- Suspected fraudulent activity
- Incorrect pricing or product information
- Product unavailability
- Shipping restrictions
In the event that we cancel your order for any reason, we will promptly notify you and issue a refund to your original payment method.
Additionally, please note that we do not offer price adjustments or post-order discounts. If you have any inquiries or concerns regarding pricing or your order, please do not hesitate to contact our customer service team at [email protected]. We hope to provide excellent service and ensure your satisfaction with your purchase.