At Dovorko, we understand that plans can change. This Cancellation Policy explains when and how an order may be canceled and how refunds are handled for canceled orders.

1. Order Cancellation Eligibility

  • Orders may be canceled before they are shipped.
  • Once an order has been shipped, it cannot be canceled. In this case, please refer to our Returns & Refunds Policy.
  • Customized, personalized, or special-order items cannot be canceled once production has started.

Order Cut-Off Time

  • Orders placed or modified after 5:00 PM Eastern Standard Time (EST) are processed on the next business day.
  • Processing and shipping timelines are outlined in our Shipping Policy.

2. How to Cancel an Order

To request an order cancellation:

  1. Email [email protected] with your order number and cancellation request.
  2. Our team will review the current order status.
  3. If the order has not yet shipped, we will confirm the cancellation via email.

Cancellation requests are handled on a first-come, first-served basis and are subject to the order status at the time of review.

3. Refunds for Canceled Orders

  • Approved cancellations will be refunded to the original payment method.
  • Refunds are typically processed within 5–9 business days.
  • Actual posting times may vary depending on your bank or payment provider.

Shipping Fees

  • Shipping fees are refunded only if the order is canceled before shipment.
  • Orders that have already shipped are not eligible for shipping fee refunds.

4. Final Sale Items

Items marked as Final Sale are not eligible for cancellation, refund, or return, except where required by applicable law.

5. Incorrect or Missing Items (After Delivery)

If your order arrives incomplete or incorrect:

  • Contact [email protected] within 30 days of delivery.
  • After verification, we will offer at no additional cost:
    • A replacement (subject to availability), or
    • A refund if a replacement is not available or preferred

For items that have already been delivered, please refer to our Returns & Refunds Policy for full details.

6. Policy Limitations

  • Cancellation requests submitted after shipment confirmation cannot be honored.
  • Dovorko reserves the right to decline cancellation requests that fall outside this policy.
  • This policy does not affect your statutory consumer rights under applicable laws.

7. Contact Information

For questions regarding cancellations, orders, or shipping, please contact us:

Company Name: Mckni Alla LLC (Trading as “Dovorko”)
Business Name: Dovorko

Email: [email protected]
Phone: (+1) 314-374-1710
Address: 1037 Wylie Springs Cir, Clover, SC 29710, United States

Customer Support Hours: Monday – Saturday | 8:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within one business day.

For delivery timelines and order processing details, please review our Shipping Policy.